Frequently Asked Questions (FAQs)
Rental Process & Delivery
Who is responsible for providing accurate event details?
You are! Please provide accurate event location, venue layout, delivery access, and timing so we can ensure smooth delivery and setup. Missing or unclear information may lead to additional fees.
What are your standard delivery hours?
Our normal delivery and pickup hours are Monday-Saturday, 9 AM to 9 PM. Services requested outside this window (after 9 PM or on Sunday) may incur additional fees.
Can I schedule a precise delivery or pickup time?
Absolutely. A 2-4 hour window is assigned about five days before the event. If you’d like an exact delivery or pickup time (“pinpoint time”), we can accommodate that—just let us know in advance. Please note: pinpoint scheduling may require extra staffing and may incur added fees.
What if the delivery team has to wait?
If our team needs to wait due to delays or setup challenges, a post‑rental labor & trucking fee of $__ per half-hour will apply. If our truck must leave and return for a new appointment, a complete re-delivery/pickup fee will be added.
Returns & Damage Policy
Can I return items to your warehouse myself?
Some smaller items (like linens or accessories) may be available for self-pickup. However, for larger or more fragile items (e.g., tables, chairs), we require our trained delivery team to handle transport to reduce the risk of damage.
What condition should items be in for pickup?
Please ensure linen rentals are bagged and free of food and debris. Tabletop items (plates, flatware, glassware) should be rinsed and placed back in their original containers. Failure to do so may result in cleaning or damage fees.
What if I leave items behind after pickup?
You can return them to us the next business day. Otherwise, a pickup fee equivalent to the original delivery charge will apply if a second delivery is needed.
Delivery Locations & Restrictions
Do you service my venue?
We serve a wide range of locations across Charleston and the Lowcountry. Please check our Areas We Serve page or reach out to confirm delivery availability to your venue.
Do you deliver to venues with stairs or difficult access?
Yes, but please let us know in advance so we can plan accordingly. Unreported delivery challenges may result in additional fees or inability to complete the drop-off on the day.
What if weather impacts the delivery?
For outdoor events, it’s your responsibility to provide a weather backup (e.g., tent or covered space). Our team cannot be instructed to leave rentals in unsafe or exposed conditions.
Ordering, Wishlist & Quotes
How do I build a rental wishlist?
Click the ❤️ icon on items you’re interested in. Access your selections anytime by clicking “My Wishlist” in the bottom right corner of the site.
How do I request a quote?
Once you’ve built your wishlist, head to “My Wishlist” and submit it with your event details (date, location, setup needs). We’ll respond promptly with pricing, availability, and next steps.
Customer Care & Support
What if I have a question not listed here?
No problem at all! Please contact our team – we’re happy to assist with any special requests or questions about inventory, setup, or event safety.
How can I ensure the items I want will be available?
We recommend booking early – especially for peak seasons or weddings – to ensure availability and allow us time to prepare your order perfectly.
Want to chat or customize your rental experience?
We’re always here to help make your event remarkable. Visit our Contact Us page, or send us your wishlist – let’s plan something beautiful together!